Tag: via Instapaper
July 3, 2011
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Evan Williams | evhead: Five Easy Pieces of Online Identity
Every Internet service that has a concept of users has to deal with identity. And for anything social (which seems like everything these days) identity is a huge part. For the Internet as a whole, there are battles waging to "own" identityor, at the very least, not let someone else own it. And…
January 1, 2011
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The Web Is a Customer Service Medium (Ftrain.com)
Up: Colorless Green Ideas [] «^» «T» Thursday, January 6, 2011 The Web Is a Customer Service Medium By Paul Ford I look forward to your feedback. I sometimes chat with people in the book- and magazine-publishing industries. They complain to me about the web. They worry about what is being lost. They…