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COC: A new metric for thinking about cancellations in SaaS business models — blog.asmartbear.com — Readability
This is the second article in a series on novel ideas for SaaS metrics, which started with The unprofitable SaaS business model trap . You’ve probably know that cancellations kill growth in scaling SaaS companies. You probably know this is because as you get large it’s hard to continue growing fast…