• Home
  • About
  • Archive
Ken Schafer

I’m an artist and entrepreneur living in
Toronto, Canada whose principle interests
are music, art, design, technology.

Bookmark


Can communications service providers earn their customers’ love? – Bain & Company – Publications

As a result, the strategic priority for communications service providers has shifted dramatically from simply acquiring customers to keeping the customers they already have. What does this mean? Having an acceptable performance is no longer good enough. To be successful, providers will need to earn…

Continue Reading →