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Ken Schafer

I’m an artist and entrepreneur living in
Toronto, Canada whose principle interests
are music, art, design, technology.

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How ‘Gamification’ Can Make Your Customer Service Worse | Wired Enterprise | Wired.com

Image: Flickr/ MoreSatisfyingPhotos.com Abusive customers. Low pay. Tuberculosis infections . Customer support can be a miserable job. Software makers have long promised to improve the life of customer support reps, and now they’re at it again. This time, they want to turn customer support into a…

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