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How ‘Gamification’ Can Make Your Customer Service Worse | Wired Enterprise | Wired.com
Image: Flickr/ MoreSatisfyingPhotos.com Abusive customers. Low pay. Tuberculosis infections . Customer support can be a miserable job. Software makers have long promised to improve the life of customer support reps, and now they’re at it again. This time, they want to turn customer support into a…