Thought at 7:20pm April 26th, 2018

I just had a fantastic customer service experience with American Express.

I had a fraudulent charge on a card. They spotted it and warned us. I then decided to cancel the card since I pretty much never use it anyway, and I was able to cancel the credit card by talking to their toll-free voice assistant. I still can’t quite believe I cancelled a credit card in about 5 minutes without talking to a human about it.