August 31, 2011

August 30, 2011

August 29, 2011

August 28, 2011

  • Thought

    The KJ-Technique: A Group Process for Establishing Priorities http://j.mp/oHK1L5 (via Instapaper)

  • Thought

    What it takes to win with customer experience – Bain & Company – Publications http://j.mp/pvo32h (via Instapaper)

  • Thought

    Can communications service providers earn their customers’ love? – Bain & Company – Publications http://j.mp/qu2OGx (via Instapaper)

August 26, 2011

August 25, 2011

August 24, 2011

August 23, 2011